Return & Refund Policy

We want you to be genuinely happy with what you ordered. If you're not, here's exactly how returns and refunds work.

Return window

You can request a return within 30 days of delivery. Returned items need to be unused, in their original condition, and in their original packaging with any included accessories.

How to start a return

Email info.elumma@gmail.com with your order number and the reason for the return. Photos help if the item is faulty or damaged.
We'll reply within 1 business day with a return authorization and the correct return address.
Ship the item back and send us the tracking number.

Please don't ship anything back before you've contacted us. Returns sent without a return authorization can't be traced to your order and may not be refundable.

Who pays for return shipping

Faulty, damaged, or wrong item: we cover the return cost, or send a replacement without asking for the original back — whichever is quicker for you.
Changed your mind: return shipping is at your own cost.

Refunds

Once your return is received and inspected, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. How quickly it appears on your statement depends on your bank or card issuer.

Refunds cover the price you paid for the item. Because we ship free, no shipping charge is deducted.

Damaged, faulty, or incorrect items

Email us within 7 days of delivery with your order number and photos of the item and packaging. We'll arrange a replacement or a full refund — your choice. You won't be asked to pay anything.

Cancelling an order

Email us within 12 hours of placing your order and we'll cancel it and refund you in full, provided it hasn't already been dispatched. Once an order has shipped it can't be cancelled, but you can still return it under the 30-day policy above.

Items we can't accept back

Items returned more than 30 days after delivery
Items that have been used, damaged after delivery, or are missing parts or packaging
Free gifts and promotional items

Refund not showing up?

If it's been more than 10 business days since we confirmed your refund, check with your bank or card issuer first — processing times vary. If it still hasn't appeared, email us and we'll chase it with you.