The fastest way to track
When your order ships, we email you a shipping confirmation with a tracking link. Clicking that link is the quickest way to see exactly where your parcel is.
Can't find the email?
- Check your spam or promotions folder — it's usually there.
- Search your inbox for ELUMMA or your order number.
- If you have an account, sign in and open your order history — tracking is shown against each order.
- Still nothing? Email info.elumma@gmail.com with your order number and we'll send the tracking straight back to you.
Reading your tracking
- No scans yet — normal for the first 24–72 hours after dispatch. The label is created before the carrier collects the parcel.
- In transit — on its way. Updates can pause for several days between scans, especially in long-haul transit. This is normal.
- Out for delivery — arriving today.
- Delivered but not received — check with neighbors, your building's mail room, and around entrances. If it hasn't turned up within 24 hours, contact us within 7 days of the delivery scan and we'll help.
When to contact us
Get in touch if:
- Your order has passed its estimated delivery window by more than 5 business days
- Tracking hasn't moved in over 7 days
- Tracking says delivered but nothing arrived
Email info.elumma@gmail.com or message us on WhatsApp with your order number. We reply within 1 business day.