Contact Us
Questions about an order, a product, or a return? We're here, and a real person reads every message.
How to reach us
- Email: info.elumma@gmail.com — best for order issues, returns, and anything with photos or an order number.
- WhatsApp: Message us on WhatsApp — best for quick pre-purchase questions.
- Contact form: use the form on this page and it comes straight to our inbox.
Response times
We reply to every message within 1 business day, Monday to Friday. Messages sent over the weekend or on a U.S. public holiday are answered the next business day.
To help us help you faster
If your message is about an existing order, please include:
- Your order number (it starts with # and is in your confirmation email)
- The email address you used at checkout
- Photos, if the item arrived damaged or isn't what you expected