Shipping Policy

Everything below applies to orders placed on elumma.com and shipped within the United States. If anything here doesn't match what you're seeing on your order, email us at info.elumma@gmail.com and we'll sort it out.

Where we ship

We ship to addresses in all 50 U.S. states and the District of Columbia. We do not currently ship outside the United States, and we're unable to deliver to PO boxes.

Shipping cost

Standard shipping is free on every U.S. order. There is no minimum spend and no handling fee.

Order processing

Orders are processed within 1–2 business days (Monday–Friday, excluding U.S. public holidays). Orders placed after 12:00 PM ET on a Friday begin processing the following Monday.

You'll receive an order confirmation email immediately after checkout, and a separate shipping confirmation with tracking once your parcel leaves the warehouse.

Delivery times

Delivery time depends on which of our fulfillment warehouses stocks your item. The estimated delivery window for each product is shown on that product's page — please treat that as the authoritative estimate for what you're buying.

Items shipped from our U.S. warehouse: typically 3–8 business days after dispatch.
Items shipped from our overseas warehouse: typically 8–15 business days after dispatch.

These windows are estimates based on carrier performance, not guarantees. They begin when the parcel is dispatched, not when the order is placed.

Tracking your order

Every order ships with tracking. You'll get a tracking link by email when your parcel is dispatched, and you can also follow it from our Track Order page. Tracking can take 24–72 hours to show its first scan — that's normal and doesn't mean anything is wrong.

Import duties and customs

Most ELUMMA orders ship from a warehouse inside the United States. Those parcels have already cleared customs, so there is nothing further to pay when yours is delivered.

Where an item ships from an overseas warehouse instead, the product page says so before you buy, and U.S. import duty can apply to that parcel. If you'd like us to confirm exactly how a particular item ships before you order, email us and we'll check it for you.

Orders with multiple items

If your order contains items stocked in different warehouses, they may ship separately and arrive on different days. You'll receive separate tracking for each parcel, and you're never charged extra for a split shipment.

Delivery address accuracy

Please double-check your shipping address at checkout. We can usually amend an address if you email us within 12 hours of ordering and the parcel hasn't dispatched. Once an order has shipped, the address cannot be changed.

If a parcel is returned to us because the address was incorrect or incomplete, we'll contact you to arrange a reshipment or a refund of the item price.

Delays

Occasionally a parcel takes longer than the estimated window — usually because of carrier backlogs, severe weather, customs inspection, or a peak shopping period. If your order passes its estimated delivery window by more than 5 business days, email us with your order number and we'll investigate with the carrier.

Lost or damaged parcels

If tracking shows your parcel as delivered but you haven't received it, please check with neighbors and your building's mail area first, then contact us within 7 days of the delivery scan.

If your item arrives damaged, email us within 7 days of delivery with your order number and photos of the item and its packaging. We'll arrange a replacement or a refund.