FAQ

Short, straight answers to the questions we get most. If yours isn't here, email info.elumma@gmail.com and we'll answer within a business day.

Ordering

Do I need an account to order?
No. You can check out as a guest. Creating an account just makes it easier to track orders and reorder later.

Can I change or cancel my order?
Yes, if you email us within 12 hours of ordering and it hasn't dispatched. After that we can't change it, but you can still return it within 30 days.

I didn't get a confirmation email.
Check your spam folder first. If it's not there, email us with the name and address you used and we'll find the order.

Shipping & delivery

Where do you ship?
All 50 U.S. states and Washington, D.C. We don't ship internationally or to PO boxes.

How much is shipping?
Free on every order, with no minimum spend.

How long will it take?
Orders are processed in 1–2 business days. After dispatch, delivery is typically 3–8 business days for items in our U.S. warehouse and 8–15 business days for items shipping from overseas. The estimate for the specific item you're buying is shown on its product page.

Will I be charged customs or import fees?
Most of our items ship from a U.S. warehouse and have already cleared customs, so nothing further is payable on delivery. Where an item ships from overseas, the product page says so, and U.S. import duty can apply. Email us before ordering and we'll confirm how a specific item ships.

My tracking hasn't updated.
Tracking usually takes 24–72 hours to show its first scan, and can pause for a few days mid-journey. If there's no movement for more than 7 days, email us and we'll chase the carrier.

My order arrived in two parcels.
That's normal when items ship from different warehouses. You'll get separate tracking for each, at no extra cost.

Returns & refunds

What's your return window?
30 days from delivery, for unused items in original packaging. Full details in our Return & Refund Policy.

Who pays return shipping?
We do, if the item is faulty, damaged, or not what you ordered. If you've simply changed your mind, return shipping is on you.

How long do refunds take?
5–10 business days to your original payment method once we've received and checked the return.

My item arrived damaged.
Email us within 7 days with your order number and photos of the item and packaging. We'll replace it or refund you — your choice, at no cost to you.

Payment & security

Is checkout secure?
Yes. Payment is handled by Shopify's PCI-compliant encrypted checkout. We never see or store your card details.

What currency are prices in?
U.S. dollars (USD).

Do you charge sales tax?
Where required, sales tax is calculated and shown at checkout before you pay.

Products

Are your product photos accurate?
Yes — we only use images of the actual product and variant you're buying. Minor color variation between screens and production batches is possible.

Do products come with a warranty?
Any manufacturer warranty is noted on the product page. Separately, our 30-day return policy covers you if something arrives faulty.